An introduction to the Oxide Commitment List [part 1]
[You're reading part 1 (of 2). Read part 2.]
Working with a design firm is an experience unto itself. Unlike more day-to-day services (accountants, plumbers, mechanics, etc.), designers provide a service that is entirely new, entirely specific, and entirely creative. That means every new project is entirely new for everyone involved… every time. In short: there’s no handy guide with all the answers (for us or the client).
We realize that this newness can be intimidating. Mostly, because we’re feeling it too. For the most part, interviews and research are our best chances for success: the basic information-gathering that serves as the foundation of all thoughtful design. As long as we’re all sharing the same data, then no one should be worried about the outcome.
And for the most part, that’s right. And yet, there are times when the process doesn’t quite come together, and the research (no matter how accurate) leads us down the wrong path. How — when all of the data is on the table — can we ever misstep?
Despite the complexities of the problem, we think we’ve found the solution. As simple as it sounds, the answer may lie within the client. Check in next week for information on a grand scheme we’ve dubbed: the Oxide Commitment List.
I think your list needs a list.